Terms of service
National Flavours Terms and Conditions (Terms)
1. Your acceptance
1.1 These are the terms on which National Flavours ABN 18 490 749 956 (referred to as NF, we, our or us) permits users (referred to as you or your) to access and use the NF website (https://www.nationalflavours.nl) (Website) including using the services and functionality made available through the Website, viewing Content (defined in clause 12) provided by NF, communicating with NF, reviewing product information and placing an order for products, services or both (Order) through the online store (Online Store).
1.2 You agree to be bound by these Terms when you:
(a) use, browse or access any part of the Website;
(b) register an account with the Website; or
(c) place an Order through the Online Store.
1.3 NF may from time to time review and update these Terms to take account of new laws, regulations, products or technology. Your use of the Website will be governed by the most recent Terms posted on the Website. By continuing to use the Website, you agree to be bound by the most recent Terms. It is your responsibility to check the Website regularly for updated versions of the Terms.
2. Registering an Account
2.1 It is optional to register an account to make an Order on the Online Store or access other particular areas of the Website (Account).
2.2 You warrant that all information and data provided by you in the registration is accurate, complete and up to date. You will promptly inform NF if there is any change to this information or data.
2.3 By registering an Account, you warrant to us that you are at least 18 years of age and possess the legal authority to enter into, and use the Website in accordance with, these Terms. You agree to be financially responsible for all of your use of the Website (as well as for use of your Account by others, including without limitation minors (under 18 years old) living with you or in your care).
2.4 When you do not register an account with us but continue to the checkout to pay for and place your order, the shipping information you provide must be correct. Please inform us of any changes.
3.1 You may only make an Order on the Online Store by entering the Account password selected by you when registering your Account on the Website (Password). You agree that you will not disclose, or permit disclosure of, the Password to any person. You will be fully responsible for all acts and omissions of any person who enters into a transaction using your Password, as if they were your own acts and omissions. NF will not in any event be liable for any loss, damage, claims, costs or expenses arising out of the use or misuse of the Password, and you will indemnify NF against all loss, damage, claims, costs or demands in this regard.
3.2 You may elect to change the Password at any time using the facility provided on the Website. You must immediately notify NF of any Password which is lost, inoperable or used in an unauthorised manner.
4. Orders for products, services or both through the Online Store
4.1 By placing an Order via the Online Store you are making an offer and commitment to purchase products, services or both in accordance with these Terms. An Order is subject to acceptance or rejection by NF in its discretion after receipt of the Order. Provided you have not accepted delivery of the products, where possible, NF may in its discretion permit an Order to be cancelled, but cancellations cannot be guaranteed once any applicable payment is received for the Order. The Order cannot be cancelled by you once you accept delivery of the products.
4.2 Once you have placed an Order in accordance with these Terms you will receive an email confirming the details of your Order and receipt of payment (where applicable) (Confirmation Email). Where your Order is not accepted by us, your Account will be updated indicating that your Order has not been accepted. If you do not receive a Confirmation Email, please login to your Account to check the status of your Order.
4.3 Notwithstanding anything to the contrary, we may at any time following receipt of your Order accept, decline, or limit your Order for any reason whatsoever, whether or not your credit card has been charged or we have otherwise received payment from you. We will issue you with a refund if your credit card has been charged or we have received payment from you, and your Order is cancelled by us.
4.4 NF does not accept Orders via the Online Store originating from outside Australia by default. NF will look into the rules and regulations of the country you want us to ship to. When there are no restrictions and no additional costs and/or taxes we will ship to your country.
5. Changes to products, services and pricing
5.1 We may modify prices and product and service offerings at our discretion for any reason (including but not limited to changes in market conditions, product discontinuation, changes in availability, manufacturer changes, errors in advertising, and in other circumstances).
5.2 All updates and modifications to the Website including any changes to the Content, Online Store, and all product and service pricing and offerings will be subject to these Terms. Any information we provide in relation to the availability of products is a guide only and is subject to change without notice. We will not be liable for any lack of availability of products that you may order through the Website.
6.1 All transactions are processed in Euros.
6.2 Prices are inclusive of goods and services tax.
6.3 On all orders within the EU, NF charges VAT. The VAT percentages are 6% on food products and 19% on non-food products. Furthermore, if VAT is charged, then this will also need to be charged on the delivery costs. On orders outside of the EU, NF does not charge VAT. Orders from companies, within the EU who have a valid VAT ID are able to fill out their VAT ID, which will be checked on validity. If the validity check returns succesfull, NF will not charge VAT and you are obliged to pay any VAT charges in your own country of delivery.
7.1 Payment for an Order is made:
(a) online through the Online Store if you elect to have your Order delivered to you using one of our third party couriers (Online Payment); or
(b) in person if you elect to pick up your Order from our premises (In Store Payment).
7.2 We accept Online Payment using VISA and MasterCard credit cards, PayPal, direct deposit and Australia Post Money Orders. For In Store Payments, we accept VISA and MasterCard credit cards, EFTPOS and Australia Post Money Orders.
7.3 We only accept credit cards issued in Australia, and a 2% credit card surcharge on the value of the Order applies to all credit card transactions. For all PayPal transactions, a 2% surcharge on the value of the Order applies. The credit card holder must be either the billing or shipping recipient. All PayPal orders will ship to the registered PayPal address.
7.4 If you choose to pay by credit card, you authorise us to debit the amount that is payable for an accepted Order from your nominated credit card account.
7.5 If we are unable to successfully process your credit card for your Order that is accepted by us, then we may cancel your Order.
7.6 You must not pay, or attempt to pay, for Orders through any fraudulent or unlawful means.
7.7 We will provide you with a receipt at time of delivery (in respect of Online Payments) or in store (in respect of In Store Payments) which specifies the total fees and charges for the products and services in your Order. These details are also available under your Account for you to refer to or print at any time for the period that your Account remains active.
8. Delivery of Orders
8.1 Shipping and delivery of Orders will be in accordance with the delivery terms of the Third Party Couriers.
8.2 You must provide a physical delivery address where someone is likely to be available to accept the delivery of your Order during business hours. You may be required by the Third Party Couriers to provide proof of identification for verification checks, in accordance with their delivery terms.
8.3 Shipping costs are influenced by the size and weight of the products in your Order and your location. You can see the pricing on the available shipping options by entering your post code into the freight calculator. This calculator appears on the lower half of the screen when you add items to your cart.
8.4 We aim to ship all Orders, where products are in stock, within 1-2 business days. If for any reason we are unable to dispatch your Order we will notify you within 2 business days. Please refer to our shipping section for shipping and delivery times, shipping and delivery times are subject to the delivery terms of the Third Party Couriers.
9. Risk and title
9.1 If you elect to pick up your Order from our premises, then title and all risk of loss or damage to any product in your Order passes to you upon payment and collection from our premises.
9.2 If you elect to have your Order delivered to you using one of the Third Party Couriers, then title to the products in your Order passes to you upon delivery.
10. Returns and refunds of an Order
10.1 We do not normally provide a refund if you have simply changed your mind about an Order, so please choose carefully.
10.2 In order to obtain a refund, exchange or to return a product purchased from NF, including those products which carry a manufacturer's warranty, you must have clear proof of purchase; typically, a receipt or invoice.
10.3 To return your product (including warranty returns for faulty products, or where you have been sent the wrong item), please contact us. We will review your request, and at our option, issue you a refund number. If we issue you a refund number, please clearly print it on the outside of the package when returning your product to us. You acknowledge that by issuing you with a refund number, we are not representing that your warranty claim is valid or that you will be entitled to have your product repaired or replaced, or a refund provided in relation to that product.
10.4 In relation to returning faulty products, warranty periods are strictly enforced by manufacturers. It is therefore important that you immediately apply for a Return Authorisation number as soon as you become aware of the need to do so. When we receive your product, we will assess whether the product has a fault and can be accepted as a warranty claim. We may be required to consult with the manufacturer or their repair agent to determine the fault and resolution. If we have to send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe. Where the assessment finds that there is no fault with the product, or that the product has been damaged due to use of the product by you for a purpose for which it is not intended, outside its recommended parameters or specifications, or circumstances otherwise beyond our control, we may require, at our option, that you compensate us for any fees incurred by us in relation to the assessment. Once your product assessment is completed, we will inform you whether your warranty claim is accepted, and subject to clause 18, whether we will repair, replace or refund your product.
11.1 The Website is owned and operated by or on behalf of NF.
11.2 All intellectual property rights (including copyright and patents) in the information, comment, content, communication, advice, text, training materials, trade marks, logos, service names and trade names of NF, images of people or places or other content (Content) contained in the Website are owned or licensed by NF.
11.3 The Content on the Website is for general information purposes only. NFdoes not warrant or make any representations as to any third party products or services described or referred to on the Website. Any use of the Content by another person or organisation is at the user's own risk.
11.4 The Content on the Website is obtained and developed from a variety of sources including but not limited to collaborations with third parties and information provided by third parties under licence. Inclusion of Content on the Website is not an endorsement of any organisation, product or service.
11.5 We may modify any information on the Website (including Content) at our discretion for any reason. All updates and modifications to the Website (including Content) will be subject to these Terms.
11.6 If you have a complaint regarding any Content on the Website, NF's sole obligation will be to review any written complaint notified to it and, if it sees fit, in its sole discretion, to modify or remove the particular Content.
12. Prohibited uses
Unless expressly permitted by and in accordance with these Terms, you agree that in accessing and using the Website, you will not:
(a) download (other than page caching) or modify the Website or any portion of the Website;
(b) impersonate or falsely claim to represent a person or organisation;
(c) frame the Website without NF's express written permission; or
(d) post, link to, or otherwise communicate or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information, or otherwise use the Website in a manner which is unlawful or would infringe the rights of another person including any intellectual property rights.
13.1 The Website may contain links to other websites. We have not reviewed all of the third party websites linked on the Website and are not responsible for their content or accuracy. NF provides those links as a ready reference for searching for third party goods and services on the internet and not as an endorsement, support or sponsorship of those web sites, their operators, the goods, services or content that they describe.
14. Access and communication
14.1 NF does not warrant that you will have continuous access to the Website. NF will not be liable if the Website is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply.
14.2 NF does not guarantee the delivery or security of communications over the internet as such communications rely on third party service providers, and electronic communication (including electronic mail) is vulnerable to interception by third parties.
14.3 Whilst NF takes reasonable precautions to protect information transmitted via the Website (for instance, when you access your Account, or you make a purchase, a secure connection via Secure Socket Layer technology is established with your web browser to ensure that your details are encrypted and securely communicated to us), NF cannot and does not guarantee the security or confidentiality of these communications or the security of the Website.
14.4 NF does not provide, and has no control over, communications, networks or services, the internet or other technology required or used across the Website and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise.
You will fully indemnify NF in respect of all loss, damage, costs, expenses (including legal fees on a full indemnity basis), fines, penalties, claims, demands and proceedings howsoever arising, whether at common law (including negligence) or under statute, in connection with any of the following:
(a) any breach of these Terms by you;
(b) your use of the Website; or
(c) your communications with NF
17. Warranties, consumer guarantees and limitation of liability
17.1 For the purposes of this clause 17:
Non-NF Product means any product sold on the Website, except for NF Custom System Products;
Products means Non-NF Products and NF Custom System Products.
17.2 Any representation, warranty, condition, guarantee or undertaking that would be implied in these Terms by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law, including any implied warranties of acceptable quality or fitness for a disclosed purpose.
17.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL) or any other applicable law that cannot be excluded, restricted or modified by agreement.
17.4 To the fullest extent permitted by law, the liability of NF for a breach of a non-excludable guarantee referred to in clause 17.3 is limited, at NF's option, to:
(a) in the case of goods supplied or offered by us, any one or more of the following:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired; or
(b) in the case of services supplied or offered by us:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
17.5 Subject to clause 17.6, you acknowledge and agree that, NF is not the manufacturer or producer of any Non-NF Product, and the only warranties offered in respect of a Non-NF Product are those of the manufacturer, not NF. Except as expressly set out in these Terms and to the extent permitted by law including the ACL, NF does not make or will not be deemed to have made any:
(a) warranty or representation, express or implied, as to:
(i) the title, condition, design, operation, acceptable quality or fitness for purpose of any product (or any part thereof);
(ii) the absence of any latent or other defects;
(iii) the absence of any infringement of any intellectual property rights (including copyright and patents);
(iv) the absence of obligations based on strict liability in tort; or
(b) other representation, guarantee or warranty whatsoever, express or implied,
with respect to any Product or any part thereof or services sold on the Website.
17.6 In addition to any manufacturers' warranties for Non-NF Products and the NF Custom System Warranty, the Products and services sold on the Website come with consumer guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. NF does not have to pay for damages or losses that (i) are not caused by NF's conduct or the Products, or (ii) relate to something independent of NF's business, after the Products have left NF's control. You are also entitled to have the Products repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
17.7 The consumer guarantees under the ACL have no set time limit, and depending on the price and quality of the Product, you may be entitled to a remedy even after any manufacturers' warranty for Non-NF Products, or the NF Custom System Warranty, has expired. In that circumstance, NF recommends that:
(a) in relation to Non-NF Products, you contact the manufacturer's customer assistance department directly. Although the manufacturer's warranty has expired, the manufacturer is obliged (and best placed) to assess the nature, cause and extent of a failure or fault if you believe your consumer guarantees have been breached. If you are not satisfied with the manufacturer's remedy, then please contact us (see clause 22) for assistance; or
(b) in relation to NF Custom System Products, you contact us directly (see clause 22) for assistance.
17.8 NF will not be liable to you for any indirect, incidental, special or consequential loss or damage, loss of profits or anticipated profits, economic loss, loss of business opportunity, loss of data, loss of reputation or loss of revenue (irrespective of whether the loss or damage is caused by or relates to breach of contract, tort (including negligence), statute or otherwise) arising in connection with the Website, the Content, all links to or from the Website or the goods and services advertised or purchased from the Website.
17.9 Subject to this clause 18, the maximum aggregate liability of NF for all proven losses, damages and claims arising out of or in connection with these Terms or a supply under these Terms, including liability for breach, in negligence or in tort or for any other common law or statutory action, is limited to the sum of $100.
18. Termination of your access to the Website
NF may at any time immediately terminate your access (including restricting access) to the Website or any feature of the Website for any reason (including due to your breach or alleged breach of these Terms) in its sole discretion and without prior notice. Any indemnities given by you and any limitations of our liability survive such termination.
19. Jurisdiction and law
Dutch law is applicable to all Terms and Conditions. The UN Convention on Contracts for the International Sale of Goods (CISG) is explicitely excluded and are not binding in this Agreement.
Each provision of these Terms is severable from the others and no severance of a provision will affect any other provision.
21. Contacting us
Last updated: 11/09/2017